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Terms of Service

Last Updated: February 22, 2026

Welcome to Matchadew. These Terms of Service ("Terms") govern your access to and use of the website matchadew.com (the "Site"), including any purchases made through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without our express written permission.

The headings used in these Terms are for convenience only and shall not limit or affect the interpretation of these Terms.

2. Accuracy of Information

We make every effort to ensure that product descriptions, images, and pricing on the Site are accurate and up to date. However, we do not warrant that product descriptions, colors, or other content on the Site are error-free, complete, or current.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice — including after you have submitted an order.

3. Products & Services

Certain products are available exclusively online through the Site. These products may have limited quantities and are subject to our Returns & Refunds Policy.

Product images are for illustrative purposes. Actual colors and appearance may vary slightly due to screen settings and the natural characteristics of handmade accessories (e.g., ceramic bowls, bamboo whisks).

4. Pricing & Payment

All prices are listed in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice.

We are not responsible for typographical errors in pricing. In the event a product is listed at an incorrect price, we reserve the right to cancel any orders placed at the incorrect price and will issue a full refund.

Payment is processed securely through third-party payment processors (e.g., Stripe, PayPal). We do not store your credit card information on our servers.

5. Orders & Fulfillment

By placing an order, you represent that the information you provide is accurate and complete. We reserve the right to limit or cancel quantities purchased per person, per household, or per order.

We may, at our sole discretion, refuse or cancel any order. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

Order confirmation does not constitute acceptance of your order. Acceptance occurs when the product is shipped.

6. Shipping & Delivery

Shipping policies, estimated delivery times, and related terms are detailed on our Shipping & Delivery page, which is incorporated into these Terms by reference.

7. Health & Product Disclaimer

Important Notice

Matchadew products are food-grade matcha and related accessories intended for culinary use. The information on our Site, including product descriptions and educational content about matcha, is provided for general informational purposes only and is not intended as medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding the nutritional properties of matcha (such as antioxidant content, amino acid content, or caffeine content) are based on generally available nutritional science and are not intended as health claims under FDA, FTC, or EU food regulation guidelines.

If you have any medical conditions, allergies, or dietary concerns, please consult your healthcare provider before consuming matcha. Matcha contains caffeine and may not be suitable for individuals sensitive to caffeine, pregnant or nursing women, or children.

8. Intellectual Property

All content on the Site — including but not limited to text, graphics, logos, images, product photography, videos, and the overall design and layout — is the property of Matchadew or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws.

You may not use, reproduce, modify, distribute, or display any content from the Site without our prior written consent. The Matchadew name, logo, and all related marks are trademarks of Matchadew.

9. User Accounts

When you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to terminate or suspend accounts at our sole discretion, without notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties.

10. Prohibited Uses

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. Prohibited activities include:

  • Using the Site to transmit malware, spam, or other harmful content
  • Attempting to gain unauthorized access to our systems or other user accounts
  • Scraping, data mining, or using automated tools to extract content from the Site
  • Impersonating any person or misrepresenting your affiliation with any entity
  • Using the Site in violation of any applicable local, state, national, or international law

11. Limitation of Liability

To the fullest extent permitted by applicable law, Matchadew, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or any products purchased through the Site.

Our total liability for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid for the specific product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Matchadew, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising from your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Site shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), conducted in English.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Delivery policy, and Returns & Refunds policy, constitute the entire agreement between you and Matchadew regarding your use of the Site and supersede any prior agreements.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after any modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: